If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange or Refund within 28 days of the order’s delivery date.
The Security Tag must still be intact and attached to returned items.

Return Instructions

1. To request a return go to MY AREA and either sign in to your account or enter your email and order number. Next, select the items to return and the desired type of return. Once completed, DILIANA.COM will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.

2. The return shipment cost is client’s responsibility.

3. Returns must be shipped within 28 days of the order’s delivery date.

Types of Returns

1. Size/Color Exchange
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.

2. Refund
Refunds will be processed as soon as returned items have been checked and accepted by DILIANA.COM.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

3.
Return Terms & Conditions

· The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use.

· Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.

  • Returns must be packaged in the DILIANA.COM box, which must be securely sealed with adhesive tape. In case the DILIANA.COM box is no longer available, clients may use another type of packaging suitable for the shipment of DILIANA.COM items.

· In the case of defective or incorrect merchandise, we invite Clients to immediately contact INFO@DILIANA.com. DILIANA.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

· In the case that the return shipment requires pickup or the payment of any added fees, DILIANA.COM reserves the right to withdraw these from the total refund.

· DILIANA.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

CENTRAL RETURNS DEPOT ADDRESS

BULGARIA

PLOVDIV 4000

BREZOVSKO SHOSE 149

CONTACT: TEL; 00359892250325